Adding a Lead Guest to Bookings

We request that you add the lead guest information for each individual bookings, especially if you have multiple bookings with us at one time. 

The lead guest will also receive the check in information as-well as the booker, this means that the booker does not need to spend time forwarding on information, This also gives us an emergency contact if one should be needed during the stay. Most importantly it means that the guests can report any issues and damages upon check in or during their stay again avoiding having to go through the booker or office admin.

How to add a lead guest 

Log in to your account > Inquiries > Select Booking

Select the required Booking ID

Select "Assign Lead Guest" 

If the lead guest has stayed with us before, you can search for their name under "Search Guest". Otherwise, you can select "Create New Guest". You will need to insert their email address and select the role you wish for them to have. 

Admin - Can view and manage both their own and all other team members enquiries and bookings (highest access and generally allocated to the first person who set up an account under a new company) 

Booker - Can view and manage their own enquiries and bookings only 

Guest - Can only view property information such as check in details (has no access to financial information include pricing and cannot make bookings)

Most lead guests will be selected as a guest.

Please note : the lead guest does not have access to any pricing information relating to the booking.