Overview - How Does it Work?

Modified on Fri, 02 Jun 2023 at 03:26 PM

A client will submit an inquiry* with one of our sales team, providing as much information as possible of their specific requirements. For example:

  1. Location
  2. Budget pppn
  3. How many guests
  4. Can they share bedrooms
  5. Stay duration
  6. Parking requirements
  7. Max travelling distance 

 Our sales team will then send the inquiry out via our platform, which will notify all hosts in that location. 

When a host receives notification of an inquiry, we are inviting them to make an offer, subject to availability. If a host is able to accommodate a potential booking, they can submit their all inclusive offer at this stage, which must include any VAT, commissions or cleaning schedules. 

All offers received are reviewed by our team, shortlisted (in case any do not fit the criteria), and sent to our client. Hosts are then able to keep a track on the progress of the inquiry by logging into their account. If the inquiry says "Unsuccessful", this indicates our client has chosen to book with a different host , or they no longer need the accommodation. It will say "Make and offer" if it's still a live inquiry and you have not yet offered, or "Offered" if a host has offered and it's still a live inquiry. 

We appreciate that many of our hosts also advertise their properties on "instant book" platforms such as Airbnb and Booking.com, so if at any point your availability changes please just let us know. 

If you are successful, our sales team will be in direct contact with you to get the booking confirmed.

Please note - waiting times from the point of an offer can vary from client to client. Comfy Workers aim to get things confirmed as soon as possible, however depending on the type of client, there could be one or two people that need to "sign off" a booking. Please keep this in mind when awaiting feedback, and keep checking your inquiry status for updates. We are unable to personally notify each host if they are unsuccessful. 

*On occasions, a potential client may submit a direct inquiry via our platform. If you receive inquiries that seem, for example, hugely overpriced or hugely underpriced, it may well be that this has come from an unqualified user, or user error. Rest assure that we get notifications of this too, and one of our sales team will call each inquiry to find out more information or gage any mistakes that have been made. a new inquiry will then be sent out. 

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